Level One support is suitable for the vast majority of our customers, as our branded equipment and established software are robust and highly reliable in day-to-day operation. It provides dependable assistance with everyday system queries. It is included with new system for the first year when a Service Pack is purchased with a new system and is available on annual subscription thereafter.

The Level One services provides remote support by phone, email, WhatsApp and remote access during office hours 9.30am-5pm Monday to Friday (excluding England bank holidays) within the scope of a queuing system.

We can assist with usage assistance with functions, screens and reports, set up of new program features, and trouble shooting integration with equipment supplied by us including printers, cash drawers and card payment terminals.

Note: A skeleton service operates between 24th December and New Years day. There is no guaranteed response or fix time. There is no provision for an on-site callout - that would be an additional cost.