Level Two support is designed for businesses that require extended assistance beyond standard office hours, faster response times, and the added reassurance of on-site support when needed. The subscription includes priority telephone, email and remote access support from Monday to Saturday, 8:00am to 8:00pm, with a 4-hour response to system failures, an 8-hour response to other support queries, and one on-site callout per year.

Level Two customers also receive a dedicated Priority Service telephone number and email address. The annual subscription is £875 per year.